the omnia practice ^NHS

PATIENTS
| DURING OPENING HOURS
| > Speak to a nurse or doctor on the telephone
| > Make a face to face appointment (advice on type of appts, i.e. minor illness)
| > Test Results
| > Home Visits
| > Specialist Clinics (list, time, brief description)
| > - Minor Illnesses
| > - Diabetes
| > - Sexual health
| > - - Detailed Information
| > - COPD
| > - Substance Misuse Support
|
| OUT OF HOURS
| > Who to contact (Right place, right time - summary, can it wait?) BADGER / Last choice - Accident & Emergency / 999
|
| ADVICE
| > Referrals (CAB info, contact)
| > Leaflets
| > Other websites
| > Reporting concerns (PALS, practice complaints procedure)
| > - Anonymously
| > - Formal complaints
|
| PATIENT EXPERIENCE (importance, establishing PEP, Art in Health, get involved)
| > Art in Health
|
| MEDICATION (take as advised / understanding your form & repeat slip.)
| > Ordering repeat medication (i.e. post box, form, fax, email guidelines)
| > Order Repeat Prescriptions
| > Local Pharmacies
|
| Survey

OMNIA ORGANISATION
| PROFILE (about us)
| The Expansion Project
| > > in depth
|
| TEAM: (partners listed in general info)
| > Clinical team
| > Health Visitors
| > > in depth
| > District Nurses
| > > in depth
| > Physiotherapy
| > Chiropody
| > Reception & Administration
| > Practice Management
|
| FINDING US
|
| CONTACT: (general)
|
| WORK WITH OMNIA:
| > Training Opportunities (training practice ethos.)
| > GP Training (trainer profiles)
| > > GP Training Information
| > Sexual health training
| > Recruitment (equal opps, contact us)
|
|
| Survey Admin